USU Service Management - Trainings

for administrators as well as for end users and process owners

Our training courses at a glance

So that you can use your software USU Service Management optimally, we offer you specific, modular product training courses for system administrators, as well as for end users and heads of functions. Here you will find an overview of all trainings and current dates. Select the training that suits you best and register directly. The basis for each training course is always the latest (current) software release version.

If you are not able to take part in any of the offered dates or if the course is only offered on request, please let us know your preferred date in the registration form. If you have any questions in advance or would like to request an individual offer for a training at your location, please send us an e-mail to trainingcenter(at)usu.de.

Unless otherwise stated, our training courses take place at USU headquarters in Möglingen near Stuttgart/Germany.

Valuemation trainings for IT analytics
On request

Training Analytics

Introduction to the basic functionality of the USU Analytics from a user perspective. You will get an overview of the architecture, reporting and analysis functions.

Training Analytics
Valuemation trainings for IT analytics
On request

Training Analytics Administration

Introduction to the administration of USU Analytics. You will gain a detailed insight into the architecture, administration of the user console and troubleshooting.

Training Analytics Administration
Valuemation trainings for IT analytics
On request

Training Analytics Customizing

Introduction to the extension of USU Analytics by customizing. You gain an insight into the options for enhancing and authorizing reporting.

Training Analytics Customizing
Valuemation trainings for IT analytics
On request

Training Analytics Report Designer

Introduction to the Report Designer Editor. You get a detailed insight into all important functions incl. direct database access and integration into Software catalogs.

Training Analytics Report Designer
Valuemation trainings for IT asset management
On request

Training Asset Manager

Introduction to the basic functionality of the module. You will get to know the Software user interface and how to manage the IMAC process.

Training Asset Manager
Valuemation trainings for IT administrators
On request

Training Authorization

Introduction to the authorization concept. You will learn how to create a suitable user roles and authorization concept as well as role-specific business views.

Training Authorization
Valuemation trainings for IT administrators
On request

Training Business Process Manager

Introduction to the process engine. You will learn how to create, map and automatically execute processes.

Training Business Process Manager
Valuemation Trainings for IT Help Desk
On request

Training Change Manager

Introduction to the basic functionality of the module. You will get to know the Software user interface and how to create and manage change processes.

Training Change Manager
Valuemation trainings for IT asset management
On request

Training Contract Manager

Introduction to the basic functionality of the module. You will get to know the software user interface and how to create and manage contracts.

Training Contract Manager
Valuemation trainings for IT financial management
On request

Training Costing & Charging Manager

Introduction to the basic functionality of the module. You will get to know the Software user interface and learn how to define structures for cost assignment.

Training Costing & Charging Manager
Valuemation trainings for IT administrators
On request

Training Customizing

Introduction to the customizing options of the software. You will learn how you can adapt USU Service Management to your company-specific requirements.

Training Customizing
Valuemation Trainings for IT Help Desk
On request

Training Incident & Problem Manager

Introduction to the basic functionality of the module. You will get to know the Software user interface and learn how to create and edit Incidents & Problems.

Training Incident & Problem Manager
Valuemation trainings for IT financial management
On request

Training Planning & Calculation Manager

Introduction to the basic functionality of the module. You will get to know the user interface and how to create structures for the calculation and budgeting of service costs.

Training Planning & Calculation Manager
Valuemation trainings for IT change and configuration management (CMDB)
On request

Training Release Manager

Introduction to the basic functionality of the module. You will get to know the Software user interface and how to create and manage release processes.

Training Release Manager
Valuemation Trainings for IT Help Desk
On request

Training Resource Manager

Introduction to the basic functionality of the module. You will get to know the user interface and how to define and assign resources.

Training Resource Manager
Valuemation Trainings for Service Catalog and SLA/SLM
On request

Training Service Portfolio Manager

Introduction to the basic functionality of the module. You will learn about the software user interface and how to create service templates.

Training Service Portfolio Manager
Valuemation Trainings for Service Catalog and SLA/SLM
On request

Training Service Request Manager

Introduction to the basic functionality of the module. You will get to know the software user interface and learn how to create and control service requests for the shop.

Training Service Request Manager
Valuemation trainings for IT asset management
On request

Training Supplier Manager

Introduction to the basic functionality of the module. You will get to know the software user interface and how to assess, analyze and manage suppliers.

Training Supplier Manager
Valuemation trainings for IT change and configuration management (CMDB)
On request

Training Visualizer

In this training you will get an introduction to the configuration options of the Visualizer. You will learn how to create and use the Visualizer's grahical views.

Training Visualizer
Valuemation trainings for IT administrators
On request

Training Web Services

Introduction to setting up, configuring and creating your own Web services. You will learn e. g. how to use the Jetty Rich Client in connection with Web services.

Training Web Services
Valuemation trainings for IT administrators
On request

Training Workflows

Introduction to the workflow concept. You will learn how to handle the workflow creation tool and to define workflows, integrate Python scripts, etc.

Training Workflows